Northwoods Ice
Upon arriving David told me that he had accidentally scheduled me for the wrong day and that the day that I wanted was already booked. I was disappointed, but understood that mistakes happen.
While I was there I told David that I wanted to bring in a laptop and play music that we could skate to. I also specifically asked if we could pump up the volume because I remember the fun days as a child having roller-skating parties with fun DJ'ed music.
When the time rolled around, I brought my laptop and one of the young workers there tried to assist me in setting up the system. Neither of us could get the system to work. After I had spent about 15 minutes of my hour goofing with the system the assistant came up to me and said that one of the other workers told her that the system hadn't worked for a few months and that they didn't tell her about that because they wanted to see if she could get it working.
So... we finished our skating and games in dead silence. I still had fun, but was disappointed.
Upon complaining to David and asking for a small refund in the amount of *his* choosing, I was dismissed. He informed me that the sound works on both rinks and that the music working is not part of what I rented even though we had a verbal agreement. It would have been nice if he had told me that he would ask his staff about the problem or that he would make sure that his staff was properly trained so that this wouldn't happen again.
I just wanted to skate to music and renting the rink wasn't cheap. It's frustrating to me that people have so little common sense and business sense when it comes to dealing with people. I understand that I signed a contract and I'm sure legally I have no recourse, but that doesn't mean that its in their company's best interest for their customers to walk away with a negative impression.



